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Support

Support Center

Send reports, request account help, or submit legal notices. For immediate safety emergencies, contact local authorities first. PINNY support operates as infrastructure support, not a payment intermediary.

Primary Channel

support@pinny.wtf

Use this channel for reports, account issues, and requests that require manual follow-up from the team.

Email
support@pinny.wtf

Include links, screenshots and your username so the team can act faster. For DMCA notices, include the original work URL, the infringing URL, and your contact information.

Safety and reports

Scams, impersonation, harassment, minors in content, trafficking, threats, non-consensual content.

Open Safety and reports →
Legal and DMCA

Copyright takedowns, legal notices, and compliance inquiries.

Open Legal and DMCA →
Account and claim

Claim flow, login issues, verification help, wrong profile information.

Open Account and claim →
Payments and wallet

Credit purchases, wallet issues, and PinnyPro token questions.

Open Payments and wallet →

Clear reporting

Include links, screenshots, and context. The more actionable the report is, the faster the team can resolve it.

Sensitive cases

Minors, trafficking, doxxing, threats, and non-consensual content are escalated as immediate-priority incidents.

Operational help

Claim issues, login problems, profile errors, and broken directory signals are treated as product incidents.

Quick links

PrivacyTermsGuidelinesSafetyDMCAClaim
Before You Write

What to include to speed up the ticket

Exact URL of the affected profile, content, or page
Your username or account email, when relevant
Screenshots or a short video when the issue is visual
Short context: what you expected to happen and what actually happened
Escalation

How we classify your request

Safety and compliance are handled first. Copyright, DMCA, and privacy matters are redirected into the legal workflow. Claim, access, and profile issues are treated as operational product support.

PINNY is infrastructure, not a financial intermediary. If your case involves a direct payment between users, we will need context about the external channel used so the team can review evidence and account behavior.